1. Return Eligibility
We accept returns only under the following conditions:
The product is defective or damaged upon arrival
The product received is incorrect due to our error
The return request is submitted within 30 days from the date of delivery
To be eligible for a return, items must be:
Unused, unworn, and in original condition
Returned with original packaging and all tags attached
Free from any signs of use, washing, or alteration
2. Exchange Policy
We do not offer product exchanges.
If your item is eligible for resolution (such as defect or shipping error), you may request a return and refund only, subject to inspection and approval.
3. Refund Policy
Refunds are available only in the following cases:
The product is confirmed as defective or damaged
The product received is incorrect due to our error
The order is lost in transit and not successfully delivered
A return request has been approved after inspection
Refunds are not available for:
Discounted or promotional items (unless required by law)
Items that show signs of use, damage, or are not in original condition due to customer handling
Once approved, refunds will be issued to the original payment method.
Processing time is typically 5–7 business days, depending on your bank or payment provider.
4. Return Process
To initiate a return:
Contact customer support within 30 days of delivery
Provide order details and clear photos of the issue (if applicable)
Wait for return authorization and instructions
Ship the item back to the designated return address
Returned items must be received before any refund can be processed.
5. Inspection Process
Once we receive your returned item:
The product will be inspected by our quality team
You will be notified via email regarding approval or rejection
If approved, the refund will be processed accordingly
6. Cancellation Policy
Orders can be cancelled only before shipment.
Once the order has been shipped, it cannot be cancelled and must follow the return policy above.
7. Important Notes
We reserve the right to reject returns that do not meet the stated conditions
Return shipping costs may be borne by the customer unless the item is defective or incorrect
We are not responsible for returns lost in transit without valid tracking proof